FAQs

Our clothing stands out for its vibrant colors - that are hard to commonly find - bold patterns, and unique designs. We believe in self-expression and individuality, reflected in every piece we create. This is why we curate a set of colours that can be mixed-and-matched with ease to create unique combos.

Ensuring the quality of our fabrics is a top priority. Here's how we guarantee that every piece meets our high standards:

1. Careful Selection: We source our materials from trusted suppliers known for their quality fabrics, ensuring that only the best materials make it into our products.
2. Thorough Inspections: Throughout the manufacturing process, our team conducts meticulous inspections to check for any flaws or inconsistencies in the fabric. This ensures that every piece meets our standards before it reaches you.
3. Testing: We subject our fabrics to rigorous testing to assess their strength, durability, and colorfastness. This ensures that our garments hold up well to wear and washing, keeping them looking great for longer.
4. Continuous Improvement: We're always striving to improve, so we welcome feedback from our customers and use it to refine our processes and enhance the quality of our fabrics even further.

By following these steps, we're able to deliver products that not only look great but also stand the test of time, so you can feel confident in your purchase with us and hand-down to your kids.

To ensure the longevity of your clothing, we recommend following the care instructions on the garment's label. In general, most of our items can be machine washed in cold water and tumble dried on low heat. Avoid using harsh detergents or bleach, and consider air-drying to maintain colors and fabric integrity. Make sure to turn it inside out.

We provide detailed sizing charts for each product to help you find the perfect fit. Simply refer to the size guide and compare them to your own to determine the best size for you.

Most of our clothing is made of 100% natural fibers to care or your child's skin which are prone to shrinkage. However, our fabrics are treated and tested for shrinkage and as a result should not experience any significant shrinkage under recommended wash instructions. Please make sure to check the care instructions on all your new Capsules to ensure that they last and keep their famous softness.

You can place an order with Colour Capsules online through our website or via Instagram & Facebook

While we do encourage all customers to create an online account when ordering for reward points and exclusive discounts, you can always place an order as a “guest.” Simply select “Checkout as Guest” when checking out to complete your order without an account.

There are several factors that can affect when an item is restocked, both in our control and outside of it. The best way to check to see whether an item is restocked is to click on the "Notify Me" button on the product page or regularly check back on our website.

After an order is placed, we might be able to change it, if it hasn't been already shipped. Otherwise, we'll need to file for an exchange. In all cases, we're here to help you get the most satisfactory experience.

Colour Capsules does collect personal data from our customers to offer a more personalized and more effective shopping experience. All your information is handled with the utmost privacy and security. For more information on how we handle our customers’ information, please review our Privacy Statement. You can request to delete your personal information at any time by contact clientcare@colourcapsules.com

We have a variety of shipping options for both our domestic and our international customers. You can find full details on our shipping methods, their costs, and how long they take to arrive during checkout.

When shipping within Egypt, our standard shipping takes 3-5 business days to arrive after the order was placed. Once an order is received, we reserve that inventory and work to get it delivered as quickly as possible. We recommend placing orders as early as possible, and we thank you for your patience!

When your order ships, we will send a shipping confirmation with tracking details via email. If you placed your order as a registered customer, you could also find your tracking information in your order history on My Account page.

Yes, we do! You will find full details about shipping to international countries during checkout.

We happily accept returns for unwashed, un-worn items within fourteen (14) days of purchase.

Depending on how you submitted your order and how you paid, you can send back merchandise via our website, or by contacting our customer support via any channel.

We are so sorry that you received a defective product! Please contact us directly at clientcare@colourcapsules.com or via chat on social media or our direct contact number for further assistance and we'll happily make up for it.

All purchases made will be subject to the return shipping fees depending on the location.

Please allow for two to three weeks for your return to be received, processed, and refunded. If you are concerned about the status of a return, please contact us at clientcare@colourcapsules.com We’d be more than happy to assist you!

For any merchandise exchanges, please contact us directly at clientcare@colourcapsules.com or via chat on available channels.

We accept Visa, Mastercard, American Express, Mada, Colour Capsules Gift Cards and Cash on Delivery (within Egypt only) as payment. We do not accept checks for online / phone orders.

Absolutely. We strive to provide a safe environment for all our customers to place orders with us. You can find additional information about security and privacy on our Privacy Statement page.

Unfortunately, we are not able to accept multiple credit cards as payment on a single order.

Colour Capsules does not store any credit card information in any of our systems. When your order is submitted, your credit card information is tokenized and is not stored anywhere in our systems.

Yes, we offer wholesale pricing for retailers and businesses interested in carrying our products globally. Please contact our wholesale team at wholesale@colourcapsules.com for more information.

Minimum order quantities vary depending on the product and your specific needs. Our wholesale team will work with you to determine the best options for your business.

Yes, we offer flexibility with product selection in wholesale orders. You can mix and match products to meet your inventory needs and customer preferences.

To place a wholesale order, please reach out to our wholesale team via email at wholesale@colourcapsules.com. They will guide you through the ordering process and provide any assistance you may need.

We accept various payment methods for wholesale orders, including bank transfers, credit/debit cards, and PayPal. Our wholesale team will provide detailed payment instructions upon order confirmation.

Yes, we offer custom branding and labeling options for wholesale orders. Whether you're interested in adding your logo to our products or creating custom packaging, our team can assist you in creating a unique brand experience for your customers.

Turnaround time for wholesale orders varies depending on order volume and customization requirements. Our wholesale team will provide estimated lead times and keep you updated on the progress of your order.

Yes, we offer discounts for bulk orders. The discount rate may vary depending on order volume and product selection. Please contact our wholesale team for more details on bulk pricing.

Yes, we encourage wholesale customers to request samples before placing large orders. Sampling allows you to evaluate product quality, sizing, and design suitability for your target market. Contact our wholesale team to request samples.

For any additional inquiries or assistance regarding wholesale orders, please contact our wholesale team at sales@colourcapsules.com. They will be happy to assist you and provide personalized support for your business needs.