We understand that sometimes things don't quite work out as planned. Whether you received the wrong size, have a change of heart, or encountered an issue with your order, we're here to help!
- We have a 14-day refund/exchange policy, which means you have 14 days after receiving your item to request a refund/exchange.
- To be eligible for a refund/exchange, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
- To start a refund/exchange, you can directly submit a request on your accounts page or by contacting us at clientcare@colourcapsules.com, through contact number or by sending us a messagon social media.
- Once your refund/exchange is accepted, we’ll send you a courier to pick-up the item. Unfortunately, we cannot refund/exchange shipping fees.
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- Refunds & Exchanges FAQs
Quality Commitment
We stand behind the quality of our product. If you are unhappy with the quality of an item, just send the item back to us and we will issue a merchandise credit for the purchase price or replace the item with the same style and size. Quality is specific to defects related to fabric, construction, or trim.
We want you to be happy with your purchase. 100% happiness guarantee
Refunds & Exchanges FAQs
Absolutely! Refunds/Exchanges are a great way to ensure you get the perfect fit or style.
- We have a 14-day refund/exchange policy, which means you have 14 days after receiving your item to request a refund/exchange.
Oops! We apologize for the mistake. Don't worry, we'll get you the correct item as soon as possible. Just contact our friendly customer service team clientcare@colourcapsules.com and they'll be happy to assist you.
Please allow for two to three weeks for your return to be received, processed, and refunded. If you are concerned about the status of a return, please contact us at clientcare@colourcapsules.com We’d be more than happy to assist you!
Unfortunately, we cannot refund shipping fees.
For any merchandise refunds/exchanges, you can request a return online through your accounts page. If you need assistance, please contact us directly at clientcare@colourcapsules.com or via chat on social media, or by contacting our number.
To submit a return request through our website, follow these steps:
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Log in to your account:
- In the Email field, enter your email address and click Continue.
- In your email account, open the email sent from our store and copy the six-digit verification code included in the email.
- Go back to the online store and enter the six-digit verification code.
- Click the order that you want to submit the return for.
- If your order has more than one item, select the items that you want to return.
- Select a return reason and add a note for the store (optional).
- Click "Request return".
If your return request is approved and requires shipping, you will receive an email with shipping instructions. After the product is returned, you will receive a refund.
